Delivery Requirements

Please review the delivery requirements below to ensure you are ready to accept delivery of your container(s). If there are any requirements that you cannot meet please contact us before delivery so that we can make accommodations. 

  • Make sure the path to the site is clear and has the room necessary for a 65 foot semi-truck and trailer

  • At the delivery site the semi-truck needs a 120 feet straight too unload a 40′ container.  The driver will tilt the container to a height of 21 feet to allow the container to slide off as the truck pulls out from under the container.

  • Ground must be hard and capable of supporting a 30,000 lbs. big rig truck.  

  • Choose how you want the container doors loaded on the trailer.

  • If you need to cancel please do so at least 48 hours in advance so driver has time to look for a replacement job.

1. Delivery Requirements

Before ordering a shipping container the customer is required to ensure that the desired delivery site is deliverable and suitable for the container and that the city and or county permits them to place a storage container in said location.   On-site Storage Solutions, Inc. offers shipping container delivery using experienced third party drivers but customers are welcome to arrange their own delivery or pick up equipment with their own trucks.  Shipping containers are large and heavy and require specialized delivery equipment .  Most customers require their container(s) to be delivered to the ground so the drivers use large semi-trucks with specialized tilt bed trailers that are 65 feet long.   If space is limited we can make arrangements to deliver with smaller trucks or special offloading equipment as long as we are made aware of space restrictions before the delivery.

It is the customer’s responsibility to ensure the site is ready for delivery and that there is enough space for the driver to deliver the container. We have provided specific measurements and guidelines for you below. Please be sure to read all of the information so you are ready to accept your container. We have included delivery videos for you to watch as well as examples of the types of trucks we use for delivery and information about the cancellation policy. If you have any questions or concerns please let us know before we send the driver out so we can avoid any dry run fees.

 The driver(s) will do their best to place the container in the desired location. It is the drivers right to refuse to place a container in a location where they feel it may cause harm to themselves or their property. We recommend picking an alternative location in case the driver decides they cannot deliver to the primary site.  The customer is responsible for all the delivery and handling fees whether or not the container is delivered successfully.   With proper planning and good communication most issues can be resolved before the driver arrives.  Our experienced staff are here to help and if you have any questions about the delivery we suggest sending pictures and video of the site and delivery path so that we can then help you evaluate the delivery site more accurately.

Please review the delivery requirements below to ensure you are ready to accept the container. If there are any requirements that you cannot meet please contact us before delivery so that we can make accommodations.

2. Required Space

Property Entrance: Ensure the street leading into your property is wide enough to accommodate the truck radius while turning onto your property. On smaller streets this may mean making sure there are no cars parked on the street on the day of the delivery.  It is also important to make sure the driveway into the property is wide enough so the trailer can make the turn and that there are no drainage culverts, fence posts, planters, trees, mail boxes, gates, dirt mounds, holes, sand or any obstacles that can prevent the trailer from making the turn.  Any gates  or doorways that the truck will pass through need to be at least 13 feet wide so the mirrors of the truck will clear and at least 14′ tall for truck to have height clearance

Space Requirements: Delivery requires enough space for a large 65 foot semi-truck and trailer to pull in and move around the delivery location.  

Length: Delivery of a 40′ or 45′ container requires a straight 120′ for unloading and pulling away. The ground should be even and free of holes, dirt mounds, bushes or anything that can obstruct the drivers path.  

Width: The truck requires 13′ wide clearance. The site and the path to the site needs to be clear of , vehicles, structures, tree limbs, trees and bushes and any other obstacles that can obstruct the driver.

Height: The height clearance  requirement is 14′ high and increases to 21′ when unloading. The customer must ensure that the site is clear of low hanging power lines, trees, roofs, doorways or structures that can obstruct the drivers path.

Weight: The trucks weigh more than 30,000 lbs and require dry hard ground capable of supporting this weight.  The driver is not responsible for any damage to road surfaces, concrete, driving over septic tanks, mail boxes, plants, planters, gates, fencing and other structures. Some drivers will not drive on or over grass or unpaved roads so please be sure to inform your sales representative if your site has grass or unpaved roads that the driver will be required to drive over. In the event of wet weather, in order to avoid a dry run fee, it is best to postpone the delivery until the ground is dry and hard and ready for delivery. It is the customers responsibility to inform us of any known wet weather conditions that may prevent a successful delivery.

3. Road

The path to the delivery site must be able to accommodate a semi-truck and trailer.  Some drivers will not deliver if there is a dirt road or if the drop off requires going off-road.  There may be additional charges for dirt roads and if the driver gets stuck it is the customer’s responsibility to get the driver unstuck.

If the road to the site is steep and or windy this can be a problem.  If there are any narrow bridges or steep, windy or narrow roads en route to your location the customer will need to highlight this in advance and provide pictures and video before delivery to prevent any unnecessary charges.

4. Door Direction

The customer must specify the door direction before the driver picks up the container at the depot so the driver can have the depot load the container properly on the trailer.   If the customer needs to change the door direction at the delivery site there will be an additional charge. Keep in mind that if the driver has to change the door direction at the site there needs to be enough room for the driver to be able to drop and reload the container. This can be a timely and difficult process so making sure your doors are loaded properly is important.  When considering door direction customers should know the drivers usually back up to make the delivery.  For example if the container is going up against a building the doors will need to be loaded facing the cab of the truck so the doors will be loaded off the truck last and face in the proper direction.

Doors to the Rear – This means the double doors on the shipping container will be loaded so they face the rear of the truck; this means the container door end will be the first thing to touch the ground as the container slides of the trailer.

Doors to the Cab – This means the double doors on the shipping container will be loaded so the face the cab of the truck; this means the container door end will be the last thing to touch the ground as the container slides of the trailer.

5. Site Preparation

It is important that containers sit on a solid and level surface.   If the container is going to a dirt location we recommend purchasing 2 railroad ties and having 2 people at the site to put them in place as the container is delivered.  Only 1 railroad tie for each end is needed to create a solid long lasting foundation.   This will get the container off the ground which will eliminate dirt to metal contact hence reducing corrosion which will help increase the life of the container.  It also allows for better drainage and ventilation which reduces ground moisture inside the container.  Another benefit of using 2 railroad ties means less leveling required since you only need to plumb the 2 railroad ties and not the entire dirt area to make sure that when the container is sitting on the railroad ties that you don’t have a low container corner. Click here for directions on “How to Place Railroad Ties “

If the container is going to sit on concrete, asphalt or gravel then railroad ties are not necessary. The ground must be level.  Customers should know that when the delivery truck and container is delivering or picking up it may scratch/damage these surfaces.  Also the weight of a container sitting on asphalt usually results in it sinking into the asphalt and leaving marks.

6. Doors

The doors on a container are big and heavy with 2 locking rods on each door.  Each door has a heavy duty rubber gasket around the outside edge and the locking rods use a cam mechanism to cinch the doors into place and keep them water tight and rodent proof.   Because most customer containers are delivered to the ground the doors are often difficult to open and close due to torque caused by how the container is resting on the ground.  The customer can remedy this by adjusting the doors.  This is done by shimming the appropriate corners which helps realign the doors. Click here for instructions on “How to Adjust Container Doors.”

7. Drop Off

The drivers are experienced at delivering containers and will do their best to get the container where the customer wants it.   Because they are working with big bulky equipment they cannot always be precise.  For example if customer wants 2 containers delivered side by side and touching, the driver cannot do this because the trailer will allow them get that close.  The customer should be prepared to make any needed adjustments at the site if required. The driver has the right to refuse to place a container where they feel it may cause harm to themselves or their property.

The delivery rate includes up to 30 minutes of unloading time.  The customer is responsible for any extra charges resulting from additional time needed to unload.

We require the customer to be onsite at the time of the delivery to direct the placement of the container. If there is no person at the site to accept the container and the customer authorizes the driver to deliver the container anyway, Onsite Storage will not be responsible for a misplaced container.

If the driver will be required to check in at a gate or a specific entrance it is the customer’s responsibility to inform Onsitestorage Solutions of the gate information and to arrange for the driver to have access to enter the site. Any information regarding site entrance requirements must be provided to Onsite Storage prior to delivery.

8. Timing

Delivery usually take about 7 days from the time your place your order.   The customer will be informed in advance what day the container is scheduled to arrive.  The driver will call the customer on the day of the delivery when en route to the customer’s delivery location.   

It is important that the customer be available on the day of the delivery for the drivers call so there are no issues.  The customer can call On-Site Storage Solutions at (310) 836-5150 to request and update if they have not heard from the driver.   Any additional charges resulting from delays as a result of the driver not being able to deliver due to site issues or getting in contact with the customer will be the customer’s responsibility. We highly recommend providing Onsite Storage with a second contact in case the driver cannot reach the main contact.

Our driving partners have a great track record for friendly service and on-time delivery however in the event of unforeseen delays such as traffic, mechanical issues or other causes we cannot be  responsible for any loss of wages or business expenses incurred by our customer due to delays so please plan accordingly. It is highly recommended that you DO NOT have workers on standby on the day of the delivery to load the container as delivery timing is uncertain and may result in loss of wages that we will not be responsible for.   

9. Cancelation Policy

If the customer needs to cancel or reschedule a delivery you must cancel at least 48 hours in advance or there will be dry run charge.  This notice gives the independent drivers time to find replacement work.

10. Safety

Customers must think about safety when containers are being delivered.  This equipment is big and heavy and the drivers are unfamiliar with the locations.  They will be relying on the customer for information about the site so customer needs to communicate with any issues in advance.  The drivers will not take responsibility for any damages and if the driver gets stuck it will be the customer’s responsibility to get the truck unstuck.  

Here are 2 videos depicting the delivery process and how much space is required for delivery for both a 20ft or a 40ft. It will also show you the condition of a typical Wind and Water Tight Container. The truck in the video is not necessarily the type of truck that will be delivering. Please see below the possible trucks that will be used. Please let us know if your space is limited.

TRUCKS USED: Our drivers use a variety of trucks to deliver. These are a few of the possibilities. Keep in mind you will need room for the length of the Truck + Bed + Container. Some trucks are longer and less maneuverable than others.  If space is limited please confirm details with the our experts.

Tiltbed Alternatives Options

Flatbed – Least expensive delivery option we provide if delivery is more the 200 miles from or depot, but the customer needs the ability to unload the container from the trailer

Side Lifter – Uses 2 hydraulic boom cranes mounted on a flatbed.  Can lift loaded containers without having to tilt the container and it does not require 120 feet to deliver.  The container load or unloaded directly to the side of the truck.  This side lifter can also stack containers.   The side lifter is only available in a few locations like Portland, Oakland, Los Angeles, Chicago and others.   If need please call and note this is a more expensive option than titlbed delivery.

Crane – Some crane trucks can carry a 20’ container.  Larger cranes are required to lift 40’ containers.  Cranes provide the ability to stack containers and to place them over fences, walls and even buildings.  Cranes charge by the hour and there is usually a 4 hour minimum.  We recommend having the container delivered the day before via tiltbed to ensure it onsite before he crane arrives.  

Customer Pick Up –  Customer to arrange.

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